You can revocate Kapten & Son products, that you’ve ordered in our online shop within 14 days after receiving the order. In order for an item to be eligible for a refund, it must comply with the following rules:
You must inform us of your revocation by using our online return form, which you can find here. We will then let you know within 24 hours if your purchase is still within the refund period. We verify this with the delivery provider. You will then be asked to send us back the product and provide us with the shipment tracking code. Please be aware that the return costs are borne by the buyer and we do not cover them in case of revocation.
Once we have received your item, we will inspect it for any damage and if the item is complete. After this we will refund you the amount via the same payment method you have used, except for Cash on Delivery. Cash on Delivery purchases are only receiving a refund via Kapten & Son credit within the official GCC online store.